The Wokingham Paper

Thames Valley Police launch survey for residents’ views

Police

THE public is being asked to give their views on Thames Valley Police.

Around 10,000 texts will be sent out every month to people who have reported an incident or crime.

It will ask them to give feedback on their experiences of the force.

The new text-based survey is an expansion of the current in-depth telephone survey which shows an overall satisfaction rate of 78.1% with Thames Valley.

The aim is to help the police better understand the effectiveness of its response and how it can improve the service provided.

People who have contacted Thames Valley Police, may be sent a text message to their mobile phone asking them to fill in a short text survey of just two questions.

Victims of domestic abuse will be excluded from the survey due to the sensitive nature of these crimes.

Thames Valley Police’s Deputy Chief Constable Jason Hogg, said: “Last year the force received more than 1.2 million calls for service.

“When people contact us we want to provide a caring, effective, and swift response and when things are at their most difficult for those we serve, we will strive to be at our very best.

“In light of this we are launching a new survey in order to understand the areas we need to improve upon and the public response will be hugely valuable to shape the service we provide.

“The survey is entirely voluntary but we would ask the public to take part if they receive a text from us as it will help us to ensure Thames Valley Police provides the service that you want from us.”

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