WOKINGHAM Medical Centre has been administering drugs from fridges at incorrect temperatures say the Care Quality Commission in the latest report.
The report — published last month — confirmed that the medical centre requires improvement.
Key issues were acting in a safe and responsive manner to patient needs.
The inspection found vaccines were being stored in fridges with fluctuating temperatures.
The inspector noted: “We found numerous occasions where the temperature had gone out of the recommended ranges and no action had been taken by the practice.
“[Wokingham Medical Centre] had not sought advice from the vaccine manufacturers and had not followed their own internal policy.
“There was no documented reason as to why the [fridge] temperatures were out of range.”
The report notes that the care provided by the medical practice “did not always keep patients safe.”
Two months ago, The Wokingham Paper investigated patient concerns over appointment wait times at the centre.
These concerns were confirmed in the Care Quality Commission (CQC) Report, with the centre identified as requiring improvement when it comes to responding to and meeting people’s needs.
The report notes that patients felt they were unable to get through to the medical centre via phone to book appointments.
Only 33% of the surveyed population was happy with the phone service.
However, data collected from the medical centre contradict these results. Their own survey states that 77% of patients found it easy to make an appointment.
The practice now offers unlimited video GP consultations via a third-party provider to try and ease the pressure on face-to-face appointments. They also offer e-consultations via their website for chronic disease reviews and recruited two clinical pharmacists and two urgent care practitioners.
These were proposed as solutions to the issue of patient access to GP appointments.